Refund Policy

At Phalva, we are committed to delivering high-quality freeze-dried fruit products. Our products are carefully packed and handled to maintain freshness and quality.

Since Phalva products are freeze-dried food items, we follow a strict No Return, No Exchange, and No Refund policy.

The products we serve are perishable and temperature-sensitive, therefore they cannot be returned, exchanged, or refunded once the order has been delivered.

1. No Return / No Exchange / No Refund

Due to the nature of freeze-dried food products, all purchases made on Phalva are final. We do not accept:

• Returns
• Exchanges
• Refund requests

once the order has been successfully delivered.

2. Order Responsibility

Customers are requested to ensure that:

• The delivery address and contact details are correct at the time of placing the order.
• Someone is available to receive the order at the delivery location.
  

Phalva will not be responsible for issues arising due to incorrect information or missed deliveries.

3. Contact Us

If you have any questions regarding your order, you may contact us at:

Email: support@phalva.in
Contact No: +91 9437263370

Note: By placing an order on our website, you agree to the terms of this policy.