Terms Of Service

Welcome to Phalva. By accessing and using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before placing an order.

1. Eligibility

To use our website and make purchases:

  • You must be at least 18 years of age.
  • You must provide accurate and complete information while placing an order.
  • You agree not to use our website for any illegal or unauthorized purpose.

2. Products & Pricing

Phalva offers freeze-dried fruit products, including:

Freeze-Dried Banana, Freeze-Dried Guava, Freeze-Dried Pineapple, Freeze-Dried Mixed Fruit

  • All products are carefully packed and handled to maintain freshness and quality.
  • Prices listed on the website are inclusive of applicable taxes, unless stated otherwise.
  • We reserve the right to update product prices, availability, or discontinue products without prior notice.
  • Product images shown on the website are for illustration purposes, and the actual product may slightly vary.

3. Order Placement & Acceptance

  • Once an order is placed, you will receive an order confirmation via email or SMS.
  • Phalva reserves the right to cancel or refuse any order due to product unavailability, incorrect pricing, or suspicious activity.
  • If an order is cancelled after payment, the amount will be refunded to the original payment method.

4. Shipping & Delivery

  • Orders are dispatched within the estimated timeframe mentioned on the website.
  • Delivery timelines may vary depending on location and logistics partners.
  • Phalva is not responsible for delays caused by courier services, weather conditions, or other external factors.
  • Customers are responsible for providing accurate delivery details and ensuring someone is available to receive the order.

5. Return, Refund & Exchange Policy

  • Phalva follows a strict No Return, No Exchange, and No Refund policy.
  • Since our products are freeze-dried and perishable, all purchases are considered final once delivered. Customers are advised to review their order carefully before placing it.

6. Payments

  • We accept secure payments through:
  • Credit / Debit Cards
  • UPI
  • Net Banking
  • Digital Wallets
  • All transactions are processed through secure payment gateways. Phalva does not store your card or banking details.

7. Intellectual Property

  • All content on the Phalva website, including: Brand name, Logos, Product images, Packaging designs, Website content is the intellectual property of Phalva and is protected by applicable copyright and trademark laws. Unauthorized use is strictly prohibited.

8. Privacy

  • Your privacy is important to us. Please refer to our Privacy Policy to understand how your personal information is collected and used.

9. Limitation of Liability

  • Phalva shall not be held liable for:
  • Any indirect or consequential damages resulting from the use of our website or products.
  • Issues arising due to incorrect delivery details provided by the customer.
  • Customers are advised to handle and store freeze-dried products properly after delivery.

10. Changes to Terms

  • Phalva reserves the right to update or modify these Terms of Service at any time. Any updates will be reflected on this page.
  • Continued use of the website after changes indicates your acceptance of the updated terms.

11. Contact Us

If you have any questions regarding these Terms of Service, you can contact us:

Email: support@phalva.in
Contact No: +91 9437263370